How did you approach the hard-hitting scenes?

I’m a pretty emotional person anyway, so I just needed to react to what was happening. Because you hear stories from people who have been through what Yolande has experienced, it was all there. And Howard Saddler played Pastor Clayton so well, the character is so awful but Howard is a proper nice person in real life!

Did you feel honoured at getting a two-hander episode for Yolande and Patrick?

It was out of this world! I’ve watched EastEnders since it started and remember those early two-handers with the likes of Dot and Ethel. Older women don’t get a voice, so seeing them just talking and being, all that emotion – oh my goodness! Rudolph (Walker, who plays Patrick) and I had tremendous support from everybody on set. They gave us the time, the quiet and the security to do our work. It was about being calm and in the moment.

Were you pleased there were some lighter moments between the characters in the episode?

That was truthful. Sometimes in tragedy and very sad times there is a thin line between grief and laughter, though the laughter is filled with pain. It’s ticklish, especially if you have a close relationship with someone. Something in the skin remembers the passion, the love and the laughter you’ve had and you can jump out of the grief, it’s kind of strange.

What reaction have you had from the public?

I’m not a social media person, but it’s completely unavoidable on the streets, or on the train – people are constantly approaching me in public. They want Pastor Clayton to get his comeuppance and justice for Yolande. A woman, maybe only a year older than me, stopped me and said this happened to her when she was very young, and she had only recently voiced it because of what they’d seen on EastEnders.

Can that be overwhelming to deal with?

It alerts me as to how important stories are on TV or in film, some people live their lives through them and appreciate those stories because it helps them. If I’m out with my family they notice people staring if they recognise me, and it’s always been like that, but at the moment because of Yolande’s storyline it’s off the scale! You have to be gracious because you have impacted their lives, and makes me feel quietly but deeply validated that this job is really worthwhile.

What are your hopes for Yolande’s future?

When she came into the show, I half-based her on my sister – really sassy and chirpy. She still has a lot of that in her but she has matured and we’re hoping she’ll develop into more of a matriarch, a supportive mother figure. That is very interesting because as far as we know, Yolande has never had a child herself.